FAQS
FAQ
FREQUENTLY ASKED QUESTIONS
What are your prices?
Our prices are subject to change depending on supply and other market factors. Please contact us for the latest price list and further information.
Do you have a minimum order quantity?
A minimum order quantity applies to international orders. Please contact our sales team to confirm the requirement for your order.
Can you supply the relevant documentation?
Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.
What is the average lead time?
Our standard lead time is 30–45 days after receipt of the deposit and final confirmation of product specifications. Please contact our sales team to confirm the schedule for your order.
What kinds of payment methods do you accept?
You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.
What is the product warranty?
We warrant the materials and workmanship of our products. Customer satisfaction is our priority, and we work to address and resolve customer concerns both during and after the warranty period.
Do you guarantee safe and secure delivery of products?
We use high-quality export packaging to protect our stainless steel tubes during transport. Special packaging requirements can be discussed with our sales team and may incur an additional charge.
How about the shipping fees?
Shipping costs depend on the shipping method, order quantity, and shipment weight. Express delivery is usually the fastest and most expensive option, while sea freight is generally more suitable for large orders. Please contact us with your order details for a freight quote.